Simulation and Operator Training System (Industrial Automation)

• Led end-to-end UX strategy and design leadership for Training Simulator, transforming complex industrial training into highly intuitive experiences that reduced training time by 50% and improved operational safety across critical industrial processes

• Designed gamified learning interfaces with real-time performance analytics, significantly enhancing user proficiency and knowledge retention

• Conducted ethnographic studies and contextual inquiries with 20+ industrial operators to validate learning effectiveness and identify usability improvements
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IoT Substation Monitoring Platform (Energy)

• Pioneered UX architecture and design for various IoT application monitoring and managing substation and HV electrical appliances, optimizing critical data visualization, remote control, and complex workflow management

• Elevated operational efficiency and decision-making for high-stakes energy infrastructure through intuitive interface design and progressive disclosure patterns

• Reduced operator cognitive load by implementing intelligent defaults and role-based customization
   

Advanced Industrial Test Automation tool (Industrial Automation)

• Optimized UX and usability of advanced industrial automation testing platform, streamlining complex testing workflows for engineers and testers

• Reduced testing cycles by 79% and increased test accuracy through simplified test scenario creation and intuitive configuration interfaces

• Enabled non-technical users to create sophisticated automated tests, democratizing testing capabilities across teams
   

User Research & Design Leadership

• Directed comprehensive user research initiatives including contextual inquiries, and A/B testing across specialized industrial environments

• Uncovered deep user insights from domain experts and operators, directly informing product roadmaps and mitigating design risks in mission-critical systems

• Championed rapid prototyping and iterative design processes using Figma and AdobeXD, translating intricate technical requirements into compelling interactive prototypes

• Accelerated stakeholder alignment and development cycles through high-fidelity mock-ups and design documentation in Agile/Scrum framework

• Cultivated strong cross-functional partnerships with product leadership, engineering, and domain experts, embedding human-centred design principles as strategic imperative throughout product development lifecycle